JoyID FAQ

General Support

• What is JoyID?
• Does JoyID charge fees?
• What is a passkey?

Device and Browser Compatibility

• How can I check if my device supports JoyID?
• My device meets the requirements, but I still get the pop-up window said "JoyID is not supported in current environment."

Passkey Management Issues

• Account/Key/Device
• Understanding Keys Types
• How to use passkey？
• Why are some keys not found in the Passkey list and can only be used to log in with a Nervos address?
• Why does "use screen lock" not work when I try to recover my account (Google Account) with Passkey on a new device?
• A lot of passkeys to choose when I log in with passkey, can I delete some of them?
• Why is the default passkey name a timestamp? Can I change it?

Security and Key

• How secure is JoyID?
• Can I export the private key or mnemonic phrase?
• How do I backup and restore my account?